# Error message when synchronising with your accounting package

Frequently asked questions · Updated: 2024-02-05 · Bas Software
Web version: https://www.bas.software/en/help/frequently-asked-questions/error-message-when-synchronising-with-your-accounting-package

How can I see what's going wrong

It may happen that an invoice is not synchronised correctly with your accounting package. To find out why and what to do about it, you can take the following 2 steps.

1. Consult the task itself.
2. Or investigate the integration

![Screenshot of: Click ](https://www.bas.software/images/help/8423898-1.webp)

In the task itself, there is a link to the integration with an error code.

![Screenshot of: Click ](https://www.bas.software/images/help/8423898-2.webp)

That takes you to the settings, which you can adjust if that is sufficient

![Screenshot of: Click here.](https://www.bas.software/images/help/8423898-3.webp)

As another option, you can look at the integration itself via settings.

![Screenshot of: Click here.](https://www.bas.software/images/help/8423898-4.webp)

Go to Integrations.

![Screenshot of: Click ](https://www.bas.software/images/help/8423898-5.webp)

Open the integration with your accounting package

![Screenshot of: Click this icon.](https://www.bas.software/images/help/8423898-6.webp)

With the failed message, you'll see which data is either incorrect or which data is missing for successful synchronisation. Then resolve the problem.After this, you can also try to synchronise the invoice again. You do this with the small circle with arrows to the right of the invoice. If it still doesn't work, let us know via intercom.

![Screenshot of: Click ](https://www.bas.software/images/help/8423898-7.webp)

![Screenshot of: Click ](https://www.bas.software/images/help/8423898-8.webp)