# Handling damage claims via the back office

Operations · Updated: 2025-01-28 · Bas Software
Web version: https://www.bas.software/en/help/operations/handling-damage-claims-via-the-back-office

If damage occurs during the job, you can easily register it with the app and have it handled by the back office

## Damage overview

![Handling damage claims via the back office: screenshot 1](https://www.bas.software/images/help/10443873-1.webp)

You'll find the damage overview via case files > damage. You can click on a damage report in the list. The detail screen on the right then shows all the information about the damage report in question.

## Taking on and handling a damage report

From the right-hand side, you can

- **pick it up** you then take it on; for example, you contact the customer and the insurance company; you do this outside of Bas ​
- **put it on hold** you do this when the damage report is being handled by the insurance company, to indicate that no action is required for now ​
- **close it** once the damage report has been handled, you can close it

You can upload additional documents to a damage report and log communication, so you always have all the information about the damage together in one place.

## Reporting new damage via the back office

![Handling damage claims via the back office: screenshot 2](https://www.bas.software/images/help/10443873-2.webp)

You can report new damage via the back office using the 'report damage' button. Enter all the relevant information and create the new report with 'save'.