# Transport customer portal

Transport (Beta) · Updated: 2026-02-12 · Bas Software
Web version: https://www.bas.software/en/help/transport-beta/transport-customer-portal

You can give your customers access to the customer portal. Here, customers can track all transport jobs, from request through to delivery.

## About the transport portal

![Transport customer portal: screenshot 1](https://www.bas.software/images/help/13284531-1.webp)

If you use the transport module, you can give your customers access to the customer portal. Through this portal, your customer can request new jobs and track the status of all requested and ongoing jobs.

## **Requesting a new job**

With the '+ new transport' button, the customer can request a new transport job. The customer then enters all the details of the job via a wizard.

**Customer**

![Transport customer portal: screenshot 2](https://www.bas.software/images/help/13284531-2.webp)

Here you enter the details of the end customer, the person to whom the items to be transported must be delivered.

**Items**
​

![Transport customer portal: screenshot 3](https://www.bas.software/images/help/13284531-3.webp)

The customer adds all the items here. Items here means: drawers, cabinets, appliances for kitchen deliveries. For furniture transport, this could be chairs of a particular type, legs, etc. These items are used throughout the whole process, to register receipt, damage, etc.

**Delivery**
​

![Transport customer portal: screenshot 4](https://www.bas.software/images/help/13284531-4.webp)

Under the delivery heading, the customer enters the expected delivery date of the first items (so that receipt can be scheduled for the warehouse employees), the date for the desired delivery to the customer, and the address details of the end customer.

**Overview of requested jobs**

![Transport customer portal: screenshot 5](https://www.bas.software/images/help/13284531-5.webp)

A newly requested job is shown as a new card on the left.

This card is in the 'announced' phase. The newly requested job is ready in Bas for the back office to pick up and schedule.

## **Overview of ongoing jobs**

All the customer's transport jobs are shown on the portal, in the various phases:
​

Receiving

- Announced a newly requested job that hasn't yet been scheduled ​
- Scheduled receipt of the items has been scheduled, the warehouse employee can view and prepare the scheduled receipts

Warehouse

- Received This lists all the items that have been received, shown per handling unit ​
- Ready for dispatch All items and handling units that the warehouse employee has prepared for dispatch

Dispatch

- Dispatch scheduled All items and handling units for which dispatch has been scheduled ​
- Dispatch All items and handling units currently being dispatched or that have already been delivered

## **Detailed information per card**

The customer can view detailed information per card in the portal.

## Managing your details

![Transport customer portal: screenshot 6](https://www.bas.software/images/help/13284531-6.webp)

The logged-in customer can manage their own details. For example, the customer can

- change their password
- activate 2FA
- set up login with a passkey
- change their profile photo

The customer can also see if other users have been invited to the portal, under the heading 'My colleagues'.

## Invoices

All invoices are listed under the invoices heading, including the payment status.

## Giving access to the portal

Via the back office, you can [give your customer access to the portal and send an invitation to the employees you want to make use of the portal](https://www.bas.software/en/help/transport-beta/giving-a-customer-access-to-the-transport-portal).