<article class="article"> <!-- Header --> <header class="article-header"> <div class="article-meta"> <span class="article-category">Tips</span> <span class="article-meta-dot">&bull;</span> <span class="article-read-time">6 min</span> </div> <h1 class="article-title">More jobs from the same enquiries</h1> <p class="article-intro">You get plenty of enquiries. But how many actually become a job? With two proven improvements you can get more from every lead - without working harder.</p> </header> <!-- Hero Image --> <img src="https://s3.amazonaws.com/webflow-prod-assets/671a2b3d0c3830f284c6ac20/69d4e64a904d82b1c42c1c80_meer-opdrachten-uit-aanvragen-hero.jpg" alt="Moving company employee calling a customer back at a desk with laptop." class="article-hero" width="1200" height="675"> <!-- Content --> <div class="article-content"> <p class="lead-text">Analysis of thousands of quotes in the moving industry reveals: the difference between a 20% and 95% acceptance rate is not about price. It comes down to two things that cost almost nothing: speed of response and follow-up after your quote.</p> <p>Sound familiar? An enquiry comes in on Thursday afternoon. You are busy with a move, so you pick it up on Friday. But by then the customer has already received two other quotes - and one of those companies called back within the hour.</p> <p>Or this: you send a tidy quote, hear nothing back, and think "oh well." Two weeks later you find out the customer simply forgot to respond - and has already booked with someone else.</p> <p>The frustrating part is: you offer exactly the same quality. Perhaps even better. But you were too late, or you did not follow up. And that costs you more than you think.</p> <h2>The misconception about speed</h2> <p>Let us start with a surprising insight. Most sales courses shout: "Send your quote as fast as possible!" But the numbers tell a more nuanced story.</p> <h3 class="table-title">Lead time from enquiry to quote vs. acceptance rate</h3> <div class="table-container"> <table> <thead> <tr> <th>Lead time</th> <th>Acceptance rate</th> </tr> </thead> <tbody> <tr> <td>Same day</td> <td>47.6%</td> </tr> <tr> <td>1-3 days</td> <td>56.7%</td> </tr> <tr> <td>3-7 days</td> <td>54.4%</td> </tr> <tr> <td>1-2 weeks</td> <td>55.8%</td> </tr> <tr> <td>2+ weeks</td> <td>63.0%</td> </tr> </tbody> </table> </div> <p class="table-source">Source: analysis of thousands of quotes in the Dutch moving industry</p> <p>Striking: quotes sent on the same day score the lowest. How is that possible?</p> <p>The answer is logical when you think about it. A quote sent on the same day is often based on hourly rates or a quick estimate. No survey done, no personal conversation, no inventory seen. The customer receives a rough price and thinks: "This feels like a guess." That does not exactly inspire confidence.</p> <p>The data confirms this. Quotes following a survey - a fixed price based on a home visit - achieve a 52% acceptance rate. Quotes without a survey, often on an hourly basis, stay at 44%. That is an 8 percentage point difference. With 80 quotes per month, that means 6 extra jobs - simply by taking the effort to visit first. More tips on creating strong quotes can be found in our article about <a href="/en/blog/de-perfecte-verhuisofferte">the perfect moving quote</a>.</p> <div class="highlight-box"> <p>Responding quickly is worth its weight in gold. But sending a quick quote without a proper conversation is not. A fixed-price quote after a survey scores 8 percentage points higher than an hourly-rate quote.</p> </div> <h2>The winning combination: call fast, quote thoughtfully</h2> <p>The data points to a clear sweet spot. The companies that score best do two things:</p> <ul> <li><strong>Respond within one hour</strong> - not with a quote, but with a phone call. "Hi, I saw your enquiry. When can I come by to have a look?"</li> <li><strong>After the survey, send a well-considered quote</strong> - tailored, with a clear specification of what the customer will get</li> </ul> <p>On average in the industry there are 6.7 days between the enquiry and the survey. And then another 2 days until the quote is sent. A total of roughly 9 days. That does not have to be a problem - as long as you have made contact in those first hours.</p> <p>Because what does that first phone call do? It removes uncertainty. The customer thinks: "They have seen my request, they take it seriously, I do not need to keep looking." That is exactly the moment you put the competition offside - not with your price, but with your attention.</p> <p>With a good <a href="/en/oplossing/verkoop">sales system</a> you can see and distribute incoming enquiries immediately. That way no lead ever waits until the next day.</p> <h2>The follow-up almost nobody does</h2> <p>Now the second big difference. And frankly, this is the easiest win there is.</p> <p>The same analysis shows that only 27% of all quotes sent receive a reminder. Nearly three quarters of quotes go out the door and are never followed up. The business owner sends, waits, and hopes.</p> <p>Now the numbers get interesting:</p> <div class="info-cards"> <div class="info-card"> <div class="info-card-value">56.8%</div> <div class="info-card-label">Acceptance rate without reminder</div> </div> <div class="info-card"> <div class="info-card-value">27.5%</div> <div class="info-card-label">Acceptance rate with reminder</div> </div> </div> <p>At first glance you might think: "See, following up does not help - the percentage is much lower." But that is exactly the wrong conclusion.</p> <p>Quotes that receive a reminder are precisely the quotes that were already heading for failure. The customer had not responded, had forgotten, or was hesitating. Without that reminder the answer in almost all cases would have been "no" - or no answer at all.</p> <div class="highlight-box"> <p>Roughly 17% of all won jobs - nearly 1 in 6 - come in thanks to a reminder. Without follow-up you would not have had those jobs.</p> </div> <h2>What does that mean for your revenue?</h2> <p>Let us work through a calculation using industry averages.</p> <div class="big-number"> <div class="big-number-value">EUR 1,930</div> <div class="big-number-label">Average job value in the moving industry (ex VAT)</div> </div> <p>Say you send 80 quotes per month - a realistic number for a mid-sized moving company. With an average acceptance rate of 51%, that gives you roughly 40 jobs. Without follow-up you miss almost 7 per month - jobs you could have won with a simple call or email.</p> <p>Seven extra jobs per month at EUR 1,930 each is over EUR 13,500 in extra revenue. Per month. That is more than EUR 160,000 per year - for an action that takes perhaps five minutes per quote. Curious how to approach this structurally? See how <a href="/en/oplossing/uitvoering">smart execution</a> improves your entire workflow.</p> <p>Even for smaller companies it adds up. Sending 30 quotes per month? You are still looking at 2 to 3 extra jobs, or EUR 4,000 to 6,000 per month. Money you are currently leaving on the table.</p> <h2>Four things you can do tomorrow</h2> <p>You do not need to overhaul your entire business. Start with these four concrete steps:</p> <div class="checklist-box"> <h3>Improvements you can apply immediately</h3> <ul class="checklist"> <li><strong>Respond to every enquiry within one hour.</strong> Not with a quote, but with a personal phone call. Schedule a survey right away.</li> <li><strong>Schedule a survey within 3-5 days.</strong> The sooner you have seen the inventory, the faster you can create a tailored quote. Use your <a href="/en/oplossing/planning">planning tool</a> to schedule survey slots efficiently.</li> <li><strong>Send the quote within 2 days of the survey.</strong> You have seen everything, you know the cost. Do not wait longer than necessary.</li> <li><strong>Follow up every quote after 3 working days.</strong> A short call: "Hi, I just wanted to check whether you received the quote and if you have any questions." That is not pushing - that is service. Set a reminder in your <a href="/en/oplossing/verkoop">CRM</a> so you do not forget.</li> </ul> </div> <p>The beauty is: this costs you virtually nothing. No extra marketing, no lower prices, no new website. Just a better process with the leads you already have.</p> <h2>The difference is in the basics</h2> <p>The average acceptance rate in the moving industry is around 51%. But the spread is enormous: from roughly 20% to 95%. That difference is not about having the best trucks or the lowest price. It is in the small things. Quick response. Personal contact. Follow-up. And it helps when your <a href="/en/oplossing/verkoop">sales process</a> is well organized so nothing slips through the cracks.</p> <p>The companies that consistently work on their <a href="/en/oplossing/verkoop">sales process</a> simply get more from the same stream of enquiries. They do not work harder - they just let less slip away.</p> <p>Start today with one thing. Follow up every quote. Or make sure you call back within the hour. Pick the point where you are leaving the most on the table. A month from now, look back and count the difference. We bet you will see it.</p> <!-- CTA Coffee --> <div class="cta-section cta-coffee"> <div class="cta-coffee-icon"> <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512" width="48" height="48" fill="currentColor"><path d="M80 0C71.2 0 64 7.2 64 16c0 24.7 9.8 48.5 27.3 65.9l18.7 18.7C121.5 112.2 128 127.8 128 144c0 8.8 7.2 16 16 16s16-7.2 16-16c0-24.7-9.8-48.5-27.3-65.9L113.9 59.3C102.5 47.8 96 32.2 96 16C96 7.2 88.8 0 80 0zM32 224l304 0 16 0 0 192c0 35.3-28.7 64-64 64L96 480c-35.3 0-64-28.7-64-64l0-192zm352 0l16 0c44.2 0 80 35.8 80 80s-35.8 80-80 80l-16 0 0-160zm0 192l16 0c61.9 0 112-50.1 112-112s-50.1-112-112-112l-48 0-16 0L32 192c-17.7 0-32 14.3-32 32L0 416c0 53 43 96 96 96l192 0c53 0 96-43 96-96zM224 16c0-8.8-7.2-16-16-16s-16 7.2-16 16c0 24.7 9.8 48.5 27.3 65.9l18.7 18.7C249.5 112.2 256 127.8 256 144c0 8.8 7.2 16 16 16s16-7.2 16-16c0-24.7-9.8-48.5-27.3-65.9L241.9 59.3C230.5 47.8 224 32.2 224 16z"/></svg> </div> <h2>Let's have a coffee</h2> <p>A chat about how things can work smarter in your business.<br>Online or on-site - your call.</p> <a href="/en/contact" class="cta-button">Book a coffee</a> </div> <!-- Sources --> <div class="sources"> <strong>Sources:</strong> Analysis of thousands of quotes in the Dutch moving industry (2025-2026). </div> </div> <script type="application/ld+json"> { "@context": "https://schema.org", "@type": "BlogPosting", "headline": "More jobs from the same enquiries", "datePublished": "2026-04-07", "dateModified": "2026-04-07", "url": "https://www.bas.software/blog/meer-opdrachten-uit-aanvragen-verhuisbedrijf", "inLanguage": "en", "image": { "@type": "ImageObject", "url": "hero-placeholder.jpg", "width": 1200, "height": 675 }, "author": { "@type": "Person", "name": "Casper Janssen", "jobTitle": "Director & Sales", "url": "https://www.bas.software/over" }, "publisher": { "@type": "Organization", "@id": "https://www.bas.software/#organization", "name": "Bas Software B.V.", "logo": { "@type": "ImageObject", "url": "https://cdn.prod.website-files.com/671a2b3d0c3830f284c6ac20/671a38cb4e140824f446da48_logo512.png" } } } </script> </article>